1. Issuance of Credit Notes
Credit notes are issued by Flow Recovery (Rhia Health Limited) for returns, cancellations, or adjustments. They represent a value equal to the original transaction and can be used for future purchases or services.
2. Validity and Expiration
- Credit notes are valid for 12 months from issuance.
- The expiration date is clearly stated on the credit note. Expired credit notes cannot be redeemed.
3. Use of Credit Notes
- Credit notes can be used for full or partial payment on Flow Recovery products or services.
- If the purchase exceeds the value of the credit note, the customer must cover the remaining balance.
- If the purchase is less than the credit note, the remaining balance is retained for future use within the same expiration period.
4. Non-Transferability
- Credit notes are non-transferable and must be used by the person or business issued.
- Credit notes cannot be exchanged for cash.
5. Lost or Stolen Credit Notes
Flow Recovery is not responsible for lost or stolen credit notes. Customers are advised to treat credit notes like cash.
6. Cancellation or Amendment
Flow Recovery reserves the right to cancel or amend the credit note policy. Changes will not affect already issued credit notes.
7. Contact
For inquiries, contact support@flowrecovery.com
Business to Business (B2B) Credit Notes
1. Issuance
Issued to business clients for cancellations, returns, or billing adjustments, credit notes can be applied to future transactions.
2. Validity and Expiration
Credit notes are valid for 12 months. Expired notes are void.
3. Redemption
- Credit notes can be used to settle invoices for goods or services.
- If the value exceeds the credit note, the remaining balance is invoiced.
- Residual balance after a purchase will remain available until expiration.
4. Non-Transferability
Credit notes are non-transferable and cannot be redeemed for cash.
5. Loss or Misuse
Flow Recovery is not responsible for lost or misused credit notes.
6. Modifications
Flow Recovery may modify the terms without affecting already issued credit notes. Clients will be informed of changes.
7. Inquiries
For business account inquiries, contact accounts@flowrecovery.com