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1. Issuance of Credit Notes

Credit notes are issued by Flow Recovery (Rhia Health Limited) for returns, cancellations, or adjustments. They represent a value equal to the original transaction and can be used for future purchases or services.

2. Validity and Expiration

  • Credit notes are valid for 12 months from issuance.
  • The expiration date is clearly stated on the credit note. Expired credit notes cannot be redeemed.

3. Use of Credit Notes

  • Credit notes can be used for full or partial payment on Flow Recovery products or services.
  • If the purchase exceeds the value of the credit note, the customer must cover the remaining balance.
  • If the purchase is less than the credit note, the remaining balance is retained for future use within the same expiration period.

4. Non-Transferability

  • Credit notes are non-transferable and must be used by the person or business issued.
  • Credit notes cannot be exchanged for cash.

5. Lost or Stolen Credit Notes

Flow Recovery is not responsible for lost or stolen credit notes. Customers are advised to treat credit notes like cash.

6. Cancellation or Amendment

Flow Recovery reserves the right to cancel or amend the credit note policy. Changes will not affect already issued credit notes.

7. Contact

For inquiries, contact support@flowrecovery.com



Business to Business (B2B) Credit Notes

1. Issuance

Issued to business clients for cancellations, returns, or billing adjustments, credit notes can be applied to future transactions.

2. Validity and Expiration

Credit notes are valid for 12 months. Expired notes are void.

3. Redemption

  • Credit notes can be used to settle invoices for goods or services.
  • If the value exceeds the credit note, the remaining balance is invoiced.
  • Residual balance after a purchase will remain available until expiration.

4. Non-Transferability

Credit notes are non-transferable and cannot be redeemed for cash.

5. Loss or Misuse

Flow Recovery is not responsible for lost or misused credit notes.

6. Modifications

Flow Recovery may modify the terms without affecting already issued credit notes. Clients will be informed of changes.

7. Inquiries

For business account inquiries, contact accounts@flowrecovery.com